Most visits deliver quick service and welcoming staff in a comfortable setting. One recent report flagged a 20-minute wait for a bingsu on a quiet weekend afternoon with a curt staff response, though the drink itself was good; the reviewer preferred the De Garden branch.
The garden setting and complimentary high tea for hotel guests draw positive comments, but food quality and portion sizes disappoint. Service issues include unclear closing times and slow buffet refills, especially in the afternoon heat.
The location is spacious and well-lit for studying or working, with consistent praise for ambience and a standout staff member known as MAN. Service reliability is the main issue: reviewers report 40-minute waits, wrong orders (wrong espresso shots, decaf mixes), and uneven staff attitudes that can feel dismissive, though some call the team friendly.
Staff warmth and food quality draw repeat visitors; coffee and grilled pork chop earn specific praise. Waits stretch to an hour when busy, portions feel small, and prices exceed what some consider fair for the portion size.
Last updated 2026-07-14