Recent five-star reviews consistently mention fast service, friendly staff like Iera and Zety, and clean premises. However, older one-star complaints describe staff rudeness, customers being ignored at the counter across multiple visits, and drink orders not prepared to specification despite requests. The outlet appears inconsistent in both service quality and staff attitude.
Recent shift: Yes. A sharp improvement in recent weeks: the past 10 five-star reviews (all within 2 weeks) praise staff friendliness and service speed, contrasting sharply with consistent rudeness complaints from 2-8 months ago. Staff turnover or retraining may have occurred.</shifts> </invoke>
Staff consistently deliver warm, attentive service. Customers praise named team members (Shuhada, Annur, Irah, Kak Ana) for smiling, helping with orders, and even replying via message. Baked goods, pandan cake, and coffee keep people coming back.
Drink quality earns praise when staff engage well, but rudeness and order errors undermine the experience. Inconsistency is the pattern: some visits prompt compliments on speed and friendliness, others spark complaints about dismissive service and wrong items handed over.
Donuts are the draw here-reviewers praise them as fresh, creamy, and not overly sweet. The outlet is clean and some visits yield quick service. However, staff friendliness is wildly inconsistent. Multiple reviewers report rude, dismissive behavior and lack of eye contact from staff at the counter. Inventory issues also frustrate: hot donuts are often sold out or staff delay making them without clear timelines. Coffee quality is hit-and-miss, and some find it underwhelming compared to specialty cafes.
Last updated 2026-07-14